Marchex is a conversational marketing and analytics platform that helps businesses understand and optimize their customer interactions across multiple channels, including calls, texts, chats, and social media.
Collect detailed information from clients to create a formal customer record.
Collect emails and consent for marketing communication via newsletters and announcements.
Gather new hire details, assign equipment, and initiate onboarding tasks.
Initiate internal tasks or service requests for facilities, maintenance, or production work.