Freshworks is a cloud-based customer relationship management (CRM) platform that helps businesses manage their customer interactions across sales, marketing, and support.
Create and refine target personas for personalized marketing efforts.
Allow users to request product demos or free trials, signaling strong buying intent.
Initiate internal tasks or service requests for facilities, maintenance, or production work.
Record safety incidents, near-misses, or workplace accidents for compliance and analysis.
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