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Zendesk Support
Zendesk Support is a support ticketing system designed to help its customers track, prioritize, and solve customer support interactions across any channel.
- Tickets
- Ticket Audits
- Ticket Comments
- Ticket Metrics
- Satisfaction Ratings
- SLA Policies
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Landing Page Performance Tracking
Measure conversions, bounce rates, and engagement for marketing landing pages.
ModuleMarketing
EntityCampaign Analytics / Web Tracking
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Return Management
Manage order returns, process returned goods, and update inventory accordingly.
ModuleInventory Management
EntityReturn
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Damaged/Expired Goods Report
Report unusable stock and remove it from inventory.
ModuleInventory Management
EntityInventory Adjustment / Incident
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Disciplinary Action
Record formal warnings or corrective actions taken against employees.
ModuleHuman Resources
EntityEmployee Record / Incident
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