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Zendesk Support

Zendesk Support is a support ticketing system designed to help its customers track, prioritize, and solve customer support interactions across any channel.

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Project Initiation / Change Request

Propose new projects or request scope, schedule, or resource changes to active projects.

ModuleOperations
EntityProject
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Incident / Accident Report

Record safety incidents, near-misses, or workplace accidents for compliance and analysis.

ModuleOperations
EntityIncident
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Ad Spend Tracking

Monitor spending on ad platforms (Google Ads, Meta, LinkedIn) and compare ROI.

ModuleMarketing
EntityMarketing Budget / Expense
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Work Order / Service Request

Initiate internal tasks or service requests for facilities, maintenance, or production work.

ModuleOperations
EntityWork Order
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